Shipping policy

Touch Feel by Gaurav Prints

Last updated: 24/09/2026

We want your Touch Feel pieces to reach you safely and on time. This policy explains how, when, and where we ship, and what to expect after you place an order.

1. Shipping Charges

  • Within India: We offer FREE shipping on all orders across India. There are no hidden delivery charges — the price you see is the price you pay.

  • International (outside India): We do not ship worldwide as of now from the website. You can directly contact us for orders outside India. Shipping charges apply for international orders and are calculated based on the quantity of items and the delivery location. 

2. Order Processing & Dispatch

  • Orders (with no customization or fitting required) are dispatched within 2-3 (two) business days of the order being placed.

  • Orders that involve customization — such as fitted-size bedsheets or name / monogram embroidery — require additional production time and will be dispatched after the customization is completed. We will keep you informed of the expected timeline.

  • Orders are processed on throughout the week, excluding public holidays.

3. Delivery Timelines

  • Within India: Once dispatched, your order should reach the delivery address within approximately 7-15 business days.

  • International: Delivery timelines vary by destination and courier, and will be advised at the time of order.

Please note that all delivery timelines are estimates. In case of unforeseen circumstances — such as courier delays, weather, regional disruptions, high order volumes, or other factors beyond our control — delivery may take a little longer. We appreciate your patience and will do our best to keep you updated.

4. Order Tracking

Once your order is dispatched, we will share the tracking details with you by email and/or WhatsApp so you can follow your shipment. If you have not received tracking information within a reasonable time after dispatch, please contact us.

5. Delivery Address

  • Please ensure your shipping address and contact number are complete and accurate at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.

  • If a shipment is returned to us due to an incorrect address, a failed delivery, or the parcel being unclaimed, we will contact you to arrange re-delivery. Any additional shipping cost for re-delivery may be payable by you.

6. International Orders — Customs & Duties

For international shipments, any customs duties, import taxes, or other charges levied by the destination country are not included in the product price or shipping charge, and are the responsibility of the customer. Please check your country's import rules before ordering, as these charges are set by local authorities and are beyond our control.

7. Damaged or Defective on Arrival

If your order arrives with a manufacturing defect or transit damage, please raise a request through our Report a Defect form within the timeline set out in our Return & Refund Policy. We recommend keeping the packaging and taking clear photographs (and an unboxing video, if possible) to help us review your claim.

8. Contact Us

For any questions about shipping or the status of your order:

Touch Feel by Gaurav Prints 5/416, SFS Agarwal Farms, Mansarovar, 302020, Jaipur, Rajasthan, India Email: support@touchfeel.com.in Phone / WhatsApp: +91 72199 09027

By placing an order, you acknowledge that you have read and agree to this Shipping & Delivery Policy.