Refund policy

Last updated: 24/09/2026

Every Touch Feel piece is hand block printed on natural cotton by artisans in Jaipur. We take great care in checking each product before it is dispatched. Please read this policy carefully, as it explains the only circumstances in which a return and refund are possible, and the process you must follow.

1. Returns Are Accepted for Manufacturing Defects Only

We accept returns solely in the case of a genuine manufacturing defect — for example, a torn seam, a major printing error, or damage present at the time of delivery.

We do not accept returns or offer refunds for:

Change of mind, or the product not meeting personal expectations
Slight variations in colour, print placement, or minor irregularities — these are natural characteristics of hand block printing on cotton and are not defects (see Section 6)
Colour appearing different from your screen, as screen settings vary
Products that have been washed, used, altered, or damaged after delivery
Customized items, including fitted-size bedsheets and name/monogram products, which are made to order and cannot be returned
Items returned without a valid, approved defect request

2. Time Limit — Raise Your Request Within 7 Days

A defect request must be raised within 7 (seven) days of delivery. Requests made after this window cannot be accepted. We recommend checking your order as soon as it arrives.

3. How to Report a Defect

All defect claims must be started through our "Report a Defect" form on the website.

Please complete the form with:

Your order number and product details
A clear description of the defect
Clear photographs of the defect (and, where possible, of the full product and the packaging)

An unboxing video, if you have one, greatly helps us review your claim faster.

4. Review & Approval Process

Once you submit the form:

Our team reviews your submission and the photographs to assess whether the defect is genuine.
If the claim appears genuine, our team will get in touch with you to confirm the next steps and arrange the return.
A return is considered accepted only after our team has reviewed and approved it and contacted you. Please do not ship any product back before you receive our confirmation — unapproved returns will not be accepted or refunded.
If, on review, the issue is found to be a natural characteristic of the handcraft or does not qualify as a manufacturing defect, we will explain this to you, and the return will not be approved.

Our decision on whether a defect is genuine is made in good faith after inspecting the evidence provided.

5. Refunds

Once your return is approved and (where applicable) the returned item is received and inspected, we will process your refund.
Refunds are issued to your original payment method via our payment gateway, Razorpay.
Please allow approximately [7–10] business days for the refund to reflect, depending on your bank or card issuer.
Where a return does not require the item to be sent back, the refund is processed after approval.
Shipping is free on your original order; no shipping charges are deducted from an approved defect refund.

We will keep you informed by email / WhatsApp at each stage.

6. A Note on Hand Block Printing

Because our products are hand block printed by hand, no two pieces are ever perfectly identical. Slight unevenness in the print, minor colour variation, small dye specks, and gentle irregularities are inherent to this centuries-old craft — they are marks of authenticity, not defects. First-wash colour bleed can also occur with natural dyes and is normal; please follow the care instructions provided.

7. Cancellations

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled. Customized orders cannot be cancelled once production has begun. To request a cancellation, contact us as soon as possible using the details below.